« Médiation des litiges de la consommation :
Conformément aux dispositions du Code de la consommation concernant « le processus de médiation des litiges de la consommation », le client a le droit de recourir gratuitement au service de médiation proposé par SARL camping Les Silhols. Le médiateur "droit de la consommation" ainsi proposé est MEDICYS.Ce dispositif de médiation peut être joint par :
- voie électronique :www.medicys.fr ;
- ou par voie postale : MEDICYS - Centre de médiation et règlement amiable des huissiers de justice- 73, Boulevard de Clichy, 75009 - Paris »
Chers clients, ces précisions sont nécessaires afin d'éviter toute équivoque.
Nous vous remercions pour votre confiance et souhaitons que vos prochaines
vacances deviennent un souvenir inoubliable.
Terms and Conditions:
These General Terms and Conditions apply to all offers and bookings with
regard to all accommodations and other facilities that are rented by Camping
Les Silhols.
In these General Terms and Conditions, the term 'tenant' is understood to
mean: the person who concludes an agreement with Camping Les Silhols
regarding the rental / use of accommodation. The term 'user' is understood
to mean: the tenant and the persons specified by the tenant who (will) use
the accommodation and / or other facilities rented by the tenant.
2-Rental period
The rental period for a weekend package in the low season is a minimum of
two nights.
The rental period in the high season is at least one full week.
Arrival and departure:
The rented accommodation can be occupied from 2 pm on the agreed day of
arrival as stated on the confirmation of the reservation. On the agreed day
of departure as stated on the confirmation of the reservation, the
accommodation must be vacated before 10 am.
3- Booking:
The reservation will only become definitive after the reception of the
signed rental agreement in duplicate and an advance of 30%, this subject to
acceptance by the lessor.
The reservation will be confirmed if the owner of the campsite has sent you
a co-signed copy of the rental agreement.
The tenant and other users are not permitted to hand over the accommodation
or the pitch under any name and for whatever reason to others than the
persons mentioned in the agreement.
4. No Show
In the absence of a mail message or email from the tenant stating that he
must postpone the date of arrival, the accommodation becomes available to
other tenants after 24 hours. The full payment of the accommodation remains
required.
5-Cancellation
The legal provisions regarding cancellation of rented accommodation do not
apply to tourist services. In all cases of cancellation of the reservation,
the deposit amount will not be refunded.
6-Payment
The amount of the stay is payable in full on the day of arrival by cash or
debit card.
If the use of the accommodation is terminated earlier than on the agreed
date, as stated on the confirmation of the reservation, the tenant is not
entitled to a refund of (part of) the rent and / or costs. This also applies
to a possible delayed arrival.
7-Available facilities in the accommodation
You will find blankets and kitchen appliances in the mobile homes.
Do not forget to bring your own sheets and towels.
The inventory lists can be found in the accommodation.
8-Deposit
A deposit of 200 euros must be paid during your arrival (cash or debit
card). This amount will be refunded upon your departure after inspection of
the property. In the case that the accommodation is not cleaned, a lump sum
of 50 euros will be deducted from the deposit.
Before leaving the campsite, thank you for coming to the reception for your
starting inventory: between 8 a.m. and 10 a.m.
9- House Rules
Swimming pool: swimming suit required, swimming shorts refused.
Pets are not allowed in the rented accommodation and around the swimming
pool. Every tenant is obliged to adhere to the house rules of Camping Les
Silhols. These terms and conditions are subject to French law.
Consumer dispute mediation process:
The customer has the right to use the mediation service offered by SARL
Camping Les Silhols free of charge, via mail www.medicys.fr, or by mail:
Mediation and Settlement Center of Justial Officers - 73, Boulevard de
Clichy, 75009 Paris.
We thank you for your confidence and wish you a
pleasant holiday.
Modifications le 05/02/2020